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There were chips, tape marks, scuffs and scratches all along the bezel and the screen looked as if someone tried to clean it with a dirty sponge. I spent an entire afternoon trying to reason with Dave @ Sony, but he held the line and said that he was bound by policy. Although there was nothing functionally wrong with the TV I received, it was obvious that it had been used for some time. However, what Sony sold me was a used, not a refurbished, TV. I'm gonna tell it to you like it is folks. Integrity is a rare find in retail these days and Sony is no exception. Now go away" gesture. Here's a hundred dollars.
In the end, I took the $100 credit, got a refund for the 2 year extended warranty I purchased, and applied the total refund to a 5 year extended warranty (because my main concern is the back light). A call to Sony customer service, to negotiate a $200 credit, was futile. I recently purchased a "refurbished" KDL-40Z4100/B direct from Sony Style. When I asked for his supervisor, he said he could give me an email address to lodge a complaint. Manufacturer date on it was 5/2008 so my guess is it was an in store demo which would explain why aesthetically, it looked so rough. The supervisor on duty, Dave, said the best he could do was a $100 credit, which was more of a "Hey, you're wasting my time. Needless to say, I expected more from Sony and at $800 for a used TV and it was used, this was a fair deal at best. Hope your experience is better.
The one-star reviews complain about "sparkles". I've had this TV for almost a year and the only time I've noticed sparkles is sitting about 6 inches from it.The USB function isn't great - it only works with "Cruzer" brand USB drives - I couldn't get the USB input in the TV to work with card readers, iPods, ect. Not really a problem for me since there's so many ways to get networked music into this TV.The picture and the sound are so good I'll give it 5 stars. Once you watch a Blu Ray movie on this TV everything else is going to look inferior - I've never seen a better TV on the market, though I guess they've started making slimmer, LED TVs for like a million dollars.
but otherwise its awesome and has a great picture.Definate upgrade from my old 36 inch 720p westinghouse TV i had before this that died. I turn the motion smoothing or whatever it is for movies.
Was on sale for $850 so I jumped on it as I was in the market to buy a TV (Ironically enough AMAZON screwed me and my order and just said 'opps' sorry and nothing else) so they lost my business and I saved about 300-400 bucks. Bought this TV about a week ago, got it at CompUSA here in Florida.
Blu Rays as well. But anyways this TV is awesome.
video games look amazing from my PS3. makes them to surreal and makes em looks like soap operas.
lol
Can anyone who owns this Z series TV with the silver bezel comment on whether it is actually stainless metal or just silver-colored plastic. Thanks.
excellent product, WholesaleAV was the cheapest place to get it from Amazon listing. I saved over than $400.00 than if I have bought it from a retailer like Sears or Best Buy.
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